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Individuals' perceptions about the consequences of telework in the home-office configuration: a case study at Shell Brazil

With the advance of the information and communication technology and the recent changes in society, new forms of work relations have become popular, including telework. An example of telework arrangement is that in which the individual performs tasks from home, maintaining, however, a formal employment with an organization. This article focuses on such modality, aiming to identify individuals' perceptions about the consequences of telework for their personal and professional lives. The article presents a qualitative case study conducted at Shell Brazil, a company that has transferred some employees to the home-office scheme since the year of 2000. The methodology is comprised of interviews with individuals in that group. Results helped to identify a conceptual framework pointing to constraint and reference aspects that they use to evaluate their situation as home-office employees. Among the constraints, some aspects concern to: the individual, the organization, the resources available, the work tasks, the family, the home space and the characteristics of society. As reference elements, we can observe: the impacts on performance and the effects on career; the individual's relation with work; the quality of personal life and the relations in family and in society.

telework; home-office; work relations; time and space; HR management


Fundação Getulio Vargas, Escola Brasileira de Administração Pública e de Empresas Rua Jornalista Orlando Dantas, 30 - sala 107, 22231-010 Rio de Janeiro/RJ Brasil, Tel.: (21) 3083-2731 - Rio de Janeiro - RJ - Brazil
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