This article presents a decision model to sctructure the dilemma between outsource and perform, with its own resources, productive activities within an organization. The decision of where and with whom outsource activities requires that the decision maker examine various aspects such as quality, cost, credibility and others, besides the legal aspects that impose some restrictions on the implementation of activities by third parties. The proposed decision support model is based on the theory of multiatribute utility, through SMARTS technique (Simple multiattribute rating technique using Swings). The application of this model was considered a simple and appropriate tool to the decision problem of outsourcing activities.
Outsource; multicriteria Decision; SMARTS; Support model for Decision
