This article reports on an experience in the teaching of communication theory to nurse technician students in Curitiba, based on the use of problem solving skills. The results ratified Stefanelli's proposition concerning the teaching-learning process of the contents about human and therapeutic communication. Therapeutic communication strategies facilitate students' understanding as well as the use of therapeutic communication in their relationship with patients. Learning was effective because teacher and students shared a common goal: the quality of nursing care.
communication; education; problem discussion