Team climate and job satisfaction in a Mobile Emergency Care Service

Carmo, Hercules de Oliveira; Peduzzi, Marina; Tronchin, Daisy Maria Rizatto

doi:10.1590/1980-220X-REEUSP-2022-0174en

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ORIGINAL ARTICLE • Rev. esc. enferm. USP 56 • 2022 • https://doi.org/10.1590/1980-220X-REEUSP-2022-0174en copy

Team climate and job satisfaction in a Mobile Emergency Care Service^* * Extracted from the thesis: “Avaliação do clima em equipe e da satisfação no trabalho em um Serviço de Atendimento Móvel de Urgência” Universidade de São Paulo, Escola de Enfermagem, 2022.

Clima de equipo y satisfacción laboral en un Servicio Móvil de Atención de Urgencias

Authorship SCIMAGO INSTITUTIONS RANKINGS

ABSTRACT

Objective:

to identify the team climate and job satisfaction in a Mobile Emergency Care Service (SAMU).

Method:

this is a quantitative, exploratory-descriptive study. The sample corresponded to 95 workers, allocated in 40 teams of a SAMU in the Metropolitan Region of the city of São Paulo. We applied three instruments: sociodemographic/labor characterization; Team Climate Inventory; and Job Satisfaction Scale-S20/23, validated for Brazil. Descriptive statistics were used for data analysis.

Results:

the total score of team climate was high both among workers (194.5 points; SD = 21) and among teams (197.7 points; SD = 18.4). Satisfaction had a mean total score of 4.5 (SD = 0.4), for workers, and 4.6 points (SD = 0.6), for teams. As for the climate, “Team participation” and “Support for new ideas” obtained agreement percentages >70% in all propositions. Regarding job satisfaction, there was a percentage of concordance >80% in the three dimensions.

Conclusion:

the findings show a positive perception of workers about team climate and job satisfaction, supporting SAMU management in promoting a favorable environment for professional practice.

DESCRIPTORS
Prehospital Care; Patient Care Team; Job Satisfaction; Emergency Medical Services; Ambulances.

Factors	Professionals (n = 95)					Teams (n = 40)					Cronbach’s α
Factors	Mean	SD^* * SD = standard deviation;	Min^ Min-max. = minimum and maximum values; Md = median.	Max^ Min-max. = minimum and maximum values; Md = median.	Md	Mean	SD^* * SD = standard deviation;	Min^ Min-max. = minimum and maximum values; Md = median.	Max^ Min-max. = minimum and maximum values; Md = median.	Md	Cronbach’s α
Team participation	51.6	5.7	38.0	60.0	53.5	52.3	5.3	38.0	60.0	53.8	0.93
Support for new ideas	34.1	4.1	25.6	40.0	34.5	34.7	3.9	25.6	40.0	35.0	0.94
Team goals	66.3	7.8	46.4	77.0	67.5	67.5	6.8	46.4	77.0	67.6	0.95
Task orientation	42.4	5.2	27.0	49.0	43.5	43.2	4.5	27.0	49.0	43.8	0.92
Total score	194.5	21.0	137.2	225.5	198.5	197.7	18.4	137.2	225.5	200.3	0.97

Dimensions	Professionals (n = 95)					Teams (n = 40)					Cronbach’s α
Dimensions	Mean	SD^* * SD = standard deviation;	Min^ Min-Max. = minimum and maximum values; Md = median;	Max^ Min-Max. = minimum and maximum values; Md = median;	Md	Mean	SD^* * SD = standard deviation;	Min^ Min-Max. = minimum and maximum values; Md = median;	Max^ Min-Max. = minimum and maximum values; Md = median;	Md	Cronbach’s α
SHR^* ***** SHR = satisfaction with hierarchical relationships; SPWE = satisfaction with the physical work environment; IJS = intrinsic job satisfaction.	4.6	0.5	2.7	5.0	4.7	4.6	0.4	3.7	5.0	4.8	0.92
SPWE^* ***** SHR = satisfaction with hierarchical relationships; SPWE = satisfaction with the physical work environment; IJS = intrinsic job satisfaction.	4.4	0.8	1.6	5.0	4.8	4.5	0.6	2.4	5.0	4.7	0.91
IJS^* ***** SHR = satisfaction with hierarchical relationships; SPWE = satisfaction with the physical work environment; IJS = intrinsic job satisfaction.	4.6	0.6	2.5	5.0	4.8	4.6	0.4	3.5	5.0	4.7	0.90
Total score	4.5	0.6	2.8	5.0	4.8	4.6	0.4	3.3	5.0	4.7	0.95

Universidade de São Paulo, Escola de Enfermagem Av. Dr. Enéas de Carvalho Aguiar, 419 , 05403-000 São Paulo - SP/ Brasil, Tel./Fax: (55 11) 3061-7553, - São Paulo - SP - Brazil
E-mail: reeusp@usp.br

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[1] Corresponding author: Hercules de Oliveira Carmo Rua Guimarães Rosa, 230, Vila Bela 12522-510 - Guaratinguetá, SP, Brazil hercules.enf@usp.br

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Team climate and job satisfaction in a Mobile Emergency Care Service* * Extracted from the thesis: “Avaliação do clima em equipe e da satisfação no trabalho em um Serviço de Atendimento Móvel de Urgência” Universidade de São Paulo, Escola de Enfermagem, 2022.

Clima de equipo y satisfacción laboral en un Servicio Móvil de Atención de Urgencias

ABSTRACT

Objective:

Method:

Results:

Conclusion:

Team climate and job satisfaction in a Mobile Emergency Care Service^* * Extracted from the thesis: “Avaliação do clima em equipe e da satisfação no trabalho em um Serviço de Atendimento Móvel de Urgência” Universidade de São Paulo, Escola de Enfermagem, 2022.