Abstract

OBJECTIVE

To identify ideological knowledge and tool knowledgethat provide support to the Street Outreach Office working process.

METHOD

Qualitative and exploratory research. TwentyStreet Outreach Office professionals and six users collected the data, applying different semi-structured interview schedules for each category of participants. The resulting categories were analyzed in light of tool and ideological knowledge presented in the working process.

RESULTS

From the participant discourses the following ideological knowledge emerged: public policies and the needs of the person ina street situation and tool knowledge, as well as devices and tools for the care of people in street situations and a weekly schedule.

CONCLUSION

The focus on the working process discourse, supported by ideological knowledge, was verified. The structural dimension of the objective reality of the population in street situations was perceptible in the social determination of being situating on the street. When daily situations were revealed, the limitations to be overcome in the working process context were noticed.

Descriptors:
Homeless Persons; Primary Health Care; Patient Care Team; Health Personnel; Qualitative Research