The objective of this study was to investigate the organization of available dental health services within the Family Healthcare Strategy in a Bahia State's municipality. This is a qualitative research study using semi-structured interviews with users, community health agents and dentists. The results showed that the availability of the initial dental consultation is similar to the traditional model of healthcare by spontaneous demand. Community participation in the organization of oral healthcare services proved to be non-existent. Barriers to access are due to the lack of supplies and inadequate equipment maintenance, in addition to the limited services provided.
Appointments and schedules; Dental Health Services; Equity in Access